Refund & Payment Policy

Effective Date: 7 July 2026

1. Introduction

Welcome to Hustlefella (“Hustlefella”, “we”, “our”, or “us”).

This Refund & Payment Policy explains how payments, subscriptions, promotional services, verification fees, and any future paid services offered by Hustlefella are managed.

This Policy should be read together with our:

  • Terms & Conditions

  • Service Provider Terms

  • Customer Terms

  • Privacy Policy

By purchasing any paid service from Hustlefella, you agree to this Policy.

2. Scope

This Policy applies to payments made directly to Hustlefella for services offered through the Platform.

Examples may include:

  • directory listings;

  • premium listings;

  • featured listings;

  • verification services;

  • subscriptions;

  • advertising;

  • promotional packages;

  • future Platform services.

Unless expressly stated otherwise, this Policy does not apply to payments made directly between customers and Service Providers.

3. Payments Between Customers and Service Providers

Hustlefella is a platform that connects customers with independent Service Providers.

Unless expressly stated otherwise, Hustlefella does not:

  • collect payment on behalf of providers;

  • hold customer funds;

  • guarantee payment;

  • process refunds between customers and providers.

All payment arrangements between customers and Service Providers remain solely between those parties.

Customers should agree payment terms directly with their chosen Service Provider before work begins.

4. Payments to Hustlefella

Where Hustlefella offers paid services, payment must be made using the payment methods made available on the Platform.

All prices displayed:

  • are subject to change;

  • may include or exclude taxes where required by law;

  • will be displayed before purchase.

Payment must be successfully completed before the purchased service becomes available unless otherwise stated.

5. Subscriptions

Where Hustlefella offers subscription-based services:

  • subscriptions renew only where clearly disclosed at the time of purchase;

  • you may cancel future renewals at any time through your account or by contacting us;

  • cancellation does not normally entitle you to a refund for the current subscription period unless required by applicable law.

Access continues until the end of the paid subscription period unless otherwise stated.

6. Refunds

Hustlefella aims to be fair and transparent.

Refund requests are considered individually.

Refunds may be granted where:

  • duplicate payments were made;

  • a technical error caused an incorrect charge;

  • Hustlefella was unable to provide the purchased service;

  • applicable law requires a refund.

Refund requests should be submitted as soon as reasonably possible after the issue is identified.

7. Non-Refundable Services

Unless required by law or expressly stated otherwise, the following are generally non-refundable once the relevant service has been provided or activated:

  • listing fees;

  • featured listing upgrades;

  • advertising packages;

  • promotional services;

  • verification fees;

  • completed subscription periods;

  • completed digital services.

8. Failed Payments

If a payment cannot be successfully processed, Hustlefella may:

  • suspend the requested service;

  • cancel the order;

  • suspend access to premium features;

  • request an alternative payment method.

We reserve the right to recover any unpaid amounts lawfully owing to us.

9. Chargebacks

If you dispute a payment through your payment provider (“chargeback”), Hustlefella may investigate the matter.

Where a chargeback is found to be fraudulent or without reasonable grounds, we may:

  • suspend your account;

  • remove paid services;

  • recover outstanding amounts;

  • refuse future purchases;

  • take any other lawful action available to us.

Nothing in this section limits your legal right to dispute unauthorised or incorrect transactions.

10. Promotional Credits

From time to time, Hustlefella may provide:

  • promotional credits;

  • vouchers;

  • discount codes;

  • introductory offers.

Unless expressly stated otherwise:

  • promotional credits have no cash value;

  • they are non-transferable;

  • they cannot be exchanged for cash;

  • they may expire.

11. Pricing Changes

Hustlefella reserves the right to change pricing for future purchases.

Price changes do not affect purchases already completed.

Where subscriptions are affected by pricing changes, reasonable notice will be provided where required.

12. Taxes

Users remain responsible for any taxes applicable to their own businesses, services, or transactions.

Service Providers are responsible for complying with their own tax obligations.

13. Payment Security

Hustlefella takes reasonable steps to ensure payment information is processed securely.

Where payments are handled by third-party payment providers, payment information is processed according to the privacy and security practices of those providers.

Hustlefella does not store full payment card details unless expressly stated.

14. Refund Requests

If you believe you are entitled to a refund, please contact Hustlefella with:

  • your name;

  • email address;

  • date of payment;

  • amount paid;

  • reason for the request;

  • any supporting information.

Each request will be assessed in good faith and in accordance with applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, Hustlefella shall not be liable for:

  • losses arising from declined payments;

  • payment provider interruptions;

  • banking delays;

  • exchange rate fluctuations;

  • disputes between customers and Service Providers regarding payment.

16. Changes to this Policy

Hustlefella may update this Refund & Payment Policy from time to time.

The latest version will always be available on the Platform.

Continued use of paid Platform services constitutes acceptance of any updated Policy.

17. Contact Us

If you have any questions regarding this Refund & Payment Policy, please contact:

Hustlefella

Website:
https://hustlefella.com

Email:
grind@hustlefella.com

Location:
Margate, KwaZulu-Natal, South Africa

Boots Over Suits

We believe that fair business starts with transparency.

Whether you’re investing in your business through Hustlefella or connecting with a Service Provider, we are committed to providing clear pricing, honest communication, and straightforward payment practices.

Building trust means being open about how payments and refunds work.

👢 Boots Over Suits. Always.

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