POPIA Compliance Policy
Effective Date: 7 July 2026
1. Our Commitment
At Hustlefella (“Hustlefella”, “we”, “our”, or “us”), protecting personal information is fundamental to the trust we build with our customers, Service Providers, business partners, and community.
We are committed to processing personal information responsibly, transparently, and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African privacy laws.
Privacy is not simply a legal obligation—it is part of our commitment to integrity, accountability, and respect.
2. Purpose
This Policy explains Hustlefella’s commitment to protecting personal information and outlines the principles we follow when collecting, using, storing, sharing, and protecting personal information.
This Policy should be read together with our:
Privacy Policy
Cookie Policy
Terms & Conditions
Verification Policy
Background Check & Verification Consent
3. What Personal Information We Collect
Depending on how you use Hustlefella, we may collect personal information including:
names;
email addresses;
telephone numbers;
business information;
service locations;
profile information;
directory listings;
service requests;
correspondence;
verification documentation;
technical information such as IP addresses and browser information.
We collect only the information reasonably necessary for the operation of the Platform.
4. Why We Process Personal Information
We process personal information in order to:
provide Platform services;
create and manage accounts;
publish directory listings;
facilitate service requests;
verify listing ownership;
conduct verification where applicable;
communicate with users;
improve our Platform;
prevent fraud;
maintain security;
comply with legal obligations.
We will not process personal information for purposes incompatible with those for which it was collected unless permitted or required by law.
5. Lawful Processing
Hustlefella processes personal information only where a lawful basis exists.
Depending on the circumstances, this may include:
your consent;
performance of a contract;
compliance with legal obligations;
legitimate business interests;
protection of legitimate interests;
other lawful grounds recognised under POPIA.
6. Information Quality
We take reasonable steps to ensure that personal information is:
accurate;
complete;
relevant;
current;
not misleading.
Users are encouraged to keep their account and listing information updated.
7. Security Safeguards
Hustlefella implements reasonable technical and organisational measures designed to protect personal information against:
unauthorised access;
accidental disclosure;
loss;
destruction;
misuse;
alteration.
Examples include:
encrypted website connections (HTTPS);
access controls;
secure hosting;
regular software updates;
monitoring for suspicious activity;
secure backups where appropriate.
While we take reasonable precautions, no online system can ever be completely secure.
8. Sharing Personal Information
Hustlefella does not sell personal information.
Personal information is shared only where reasonably necessary, including with:
trusted technology providers;
website hosting providers;
analytics providers;
communication service providers;
verification partners where applicable;
legal or regulatory authorities where required by law.
All reasonable steps are taken to ensure third parties handle personal information responsibly.
9. International Processing
Some technology providers used by Hustlefella may process or store information outside South Africa.
Where this occurs, Hustlefella takes reasonable steps to ensure appropriate safeguards are in place and that personal information continues to receive an appropriate level of protection.
10. Your Rights
Subject to applicable law, you may request to:
access your personal information;
correct inaccurate information;
update information;
request deletion where appropriate;
object to certain processing;
withdraw consent where consent was relied upon;
request information about how your personal information is processed.
Requests may be submitted using the contact details below.
We may request proof of identity before responding.
11. Retention of Information
Personal information is retained only for as long as reasonably necessary to:
provide Platform services;
comply with legal obligations;
resolve disputes;
investigate fraud;
enforce our agreements;
protect the integrity of the Platform.
Information is securely deleted or anonymised where appropriate.
12. Breach Notification
Where Hustlefella becomes aware of a personal information security compromise that requires notification under applicable law, we will take reasonable steps to:
investigate the incident;
contain the breach;
notify affected persons where required;
notify the appropriate regulatory authority where required;
implement measures to reduce the likelihood of recurrence.
13. Information Officer
Hustlefella has appointed an Information Officer responsible for overseeing compliance with POPIA.
Information Officer:
Owen Siebert
Email:
14. Complaints
If you have concerns regarding the processing of your personal information, we encourage you to contact Hustlefella first so that we may investigate and attempt to resolve the matter.
If you remain dissatisfied, you may lodge a complaint with the South African Information Regulator in accordance with applicable law.
15. Changes to this Policy
Hustlefella may update this POPIA Compliance Policy from time to time.
The latest version will always be published on the Platform.
Continued use of the Platform constitutes acceptance of the updated Policy.
16. Contact Us
For questions relating to this Policy or the processing of personal information, please contact:
Hustlefella
Website:
Email:
Location:
Margate, KwaZulu-Natal, South Africa
Boots Over Suits
Respect doesn’t stop at the work we do—it extends to the information people trust us with.
At Hustlefella, protecting personal information is part of our commitment to honesty, accountability, and professionalism.
Privacy is earned through responsible action, not promises.
👢 Boots Over Suits. Always.
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