Claiming Listings Policy

Effective Date: 7 July 2026

1. Introduction

Welcome to Hustlefella (“Hustlefella”, “we”, “our”, or “us”).

This Claiming Listings Policy explains how businesses and Service Providers may claim ownership of listings published on the Hustlefella platform.

Our goal is to ensure that listings are managed by their rightful owners while protecting the integrity of the Platform and preventing fraudulent claims.

By submitting a listing claim, you agree to this Policy together with our Terms & Conditions, Privacy Policy, Service Provider Terms, and Verification Policy.

2. Why Listings May Already Exist

To help customers discover skilled professionals, Hustlefella may create directory listings using information obtained from:

  • publicly available sources;

  • publicly accessible business information;

  • business directories;

  • information voluntarily supplied to Hustlefella;

  • other lawful sources.

These listings are intended to increase visibility for Service Providers and may initially be unpublished, unclaimed, or managed by Hustlefella until claimed by the rightful owner.

The existence of a listing does not imply ownership or endorsement by Hustlefella.

3. Who May Claim a Listing

A listing may only be claimed by a person who is authorised to represent the business or service.

Examples include:

  • the business owner;

  • a sole proprietor;

  • a director or partner;

  • an authorised manager;

  • another person with appropriate authority.

We may request evidence of that authority before approving a claim.

4. How to Claim a Listing

To submit a claim, you may be required to:

  • create a Hustlefella account;

  • complete the claim form;

  • provide accurate contact details;

  • identify the listing being claimed;

  • provide supporting documentation where requested;

  • agree to the required declarations and Platform policies.

Submission of a claim does not guarantee approval.

5. Supporting Information

Depending on the circumstances, Hustlefella may request information such as:

  • proof of identity;

  • proof of business ownership;

  • business registration documents;

  • proof of authority to act on behalf of the business;

  • proof of address;

  • website or email verification;

  • additional supporting documentation.

The information requested may vary depending on the circumstances of the claim.

6. Claim Review Process

Each claim is reviewed individually.

During the review process, Hustlefella may:

  • review the information submitted;

  • request additional information;

  • compare information against available records;

  • contact the claimant;

  • contact the business where appropriate;

  • carry out reasonable verification procedures.

The time required to review a claim may vary depending on the complexity of the claim.

7. Approval of Claims

Where Hustlefella is reasonably satisfied that the claimant is authorised to manage the listing, the claim may be approved.

Once approved, the claimant may receive control of the listing, including the ability to:

  • update listing information;

  • upload photographs;

  • manage business details;

  • respond to reviews where applicable;

  • receive service requests;

  • manage future listing content.

Approval of a claim does not constitute verification unless separately indicated.

8. Declined Claims

A claim may be declined where:

  • insufficient evidence is provided;

  • ownership cannot be reasonably established;

  • conflicting information exists;

  • fraudulent information is suspected;

  • the claimant appears not to be authorised;

  • Platform policies have been breached.

Where appropriate, Hustlefella may invite the claimant to submit additional information before making a final decision.

9. Fraudulent Claims

Submitting false, misleading, forged, or fraudulent information is strictly prohibited.

Where fraudulent claims are suspected, Hustlefella may:

  • reject the claim;

  • suspend or terminate accounts;

  • remove listings;

  • revoke existing claims;

  • report suspected fraud to the relevant authorities where appropriate;

  • take legal action where necessary.

10. Conflicting Claims

Occasionally, more than one person may claim the same listing.

Where conflicting claims arise, Hustlefella may:

  • request additional documentation from one or more parties;

  • temporarily suspend the claim process;

  • maintain the current listing status until the matter is resolved;

  • decline all claims where ownership cannot reasonably be established.

Hustlefella reserves the right to determine, acting reasonably and in good faith, whether sufficient evidence of ownership has been provided.

11. Your Responsibilities

Claimants agree to:

  • provide truthful information;

  • keep their contact details up to date;

  • notify Hustlefella if ownership changes;

  • comply with all applicable Platform policies;

  • maintain the accuracy of the listing after approval.

12. Removal or Revocation of a Claim

Hustlefella may revoke a claimed listing where:

  • ownership changes;

  • false information is discovered;

  • fraud is identified;

  • Platform policies are breached;

  • the listing is being misused;

  • continued management by the claimant would compromise the integrity of the Platform.

Where appropriate, Hustlefella may request updated documentation before making a decision.

13. Privacy

Documents submitted as part of a claim are processed in accordance with our Privacy Policy.

Supporting documentation is:

  • treated confidentially;

  • used only for claim assessment and verification purposes;

  • accessible only to authorised personnel;

  • retained only for as long as reasonably necessary.

14. Limitation of Liability

While Hustlefella makes reasonable efforts to verify ownership before approving claims, we cannot guarantee that all information supplied by claimants will remain accurate over time.

To the fullest extent permitted by law, Hustlefella accepts no liability arising from reliance upon information submitted during the claims process.

15. Changes to This Policy

Hustlefella may amend this Claiming Listings Policy from time to time.

Updated versions become effective upon publication on the Platform.

Continued participation in the claims process constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions regarding this Claiming Listings Policy, please contact:

Hustlefella

Website:
https://hustlefella.com

Email:
grind@hustlefella.com

Location:
Margate, KwaZulu-Natal, South Africa

Boots Over Suits

Every legitimate business deserves the opportunity to take ownership of its online presence.

Our claims process exists to ensure that listings are managed by the people who have earned them through their hard work and commitment.

By protecting the integrity of our directory, we help build greater trust between Service Providers, customers, and the entire Hustlefella community.

👢 Boots Over Suits. Always.

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