Privacy Policy
Effective Date: 7 July 2026
1. Introduction
Welcome to Hustlefella (“Hustlefella”, “we”, “our”, or “us”).
At Hustlefella, privacy is fundamental to the trust we are building. We are committed to protecting your personal information and processing it responsibly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use the Hustlefella website, directories, service request platform, listings, communications, and related services (collectively referred to as the “Platform”).
By using Hustlefella, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Hustlefella is an online Skills Directory and service request platform that connects customers with independent service providers.
Website:
https://hustlefella.com
Owner and Information Officer:
Owen Siebert
Email:
grind@hustlefella.com
Location:
Margate, KwaZulu-Natal, South Africa
3. Our Commitment
We only collect personal information that is reasonably necessary to:
operate the Platform;
connect customers with service providers;
process service requests;
verify listing ownership where applicable;
improve our services;
communicate with users;
comply with legal obligations;
maintain the security and integrity of the Platform.
We do not sell your personal information.
4. Information We Collect
Depending on how you use Hustlefella, we may collect the following information.
Account Information
Name
Email address
Telephone number
Username
Password (stored securely in encrypted form)
Profile photograph
Business information
Biography
Social media links
Directory Information
Where you create or claim a listing, we may collect:
Business name
Business description
Services offered
Service locations
Business contact details
Business logo
Portfolio images
Operating hours
Website and social media links
Some of this information is intended to be publicly visible.
Service Request Information
When submitting a service request we may collect:
Name
Email address
Telephone number
Preferred service location
Requested service category
Budget
Description of work required
Preferred contact method
This information may be shared with suitable service providers for the purpose of responding to your request.
Verification Information
Where verification or listing ownership verification is requested, we may collect:
Identity documents
Business registration documents
Supporting ownership documentation
Contact information
Verification correspondence
Verification information is treated confidentially and used solely for verification purposes.
Communications
We may store:
Customer support enquiries
Emails
Messages sent through the Platform
Verification correspondence
Claim correspondence
Technical Information
We automatically collect certain technical information including:
IP address
Browser type
Device information
Operating system
Cookies
Pages visited
Date and time of access
General usage statistics
This helps us improve security and user experience.
5. How We Collect Information
Information may be collected when you:
register an account;
create a listing;
claim a listing;
submit a service request;
contact us;
communicate with another user through the Platform;
subscribe to updates;
browse the Platform.
Some information is collected automatically through cookies and similar technologies.
6. Why We Process Personal Information
We process personal information in order to:
provide Platform services;
create and manage user accounts;
publish directory listings;
facilitate service requests;
communicate with users;
respond to enquiries;
verify listings;
investigate fraud;
improve the Platform;
maintain security;
comply with legal obligations.
Where required by law, we rely upon your consent.
Where consent is not required, processing is based upon legitimate business interests, contractual necessity, or legal obligations.
7. Service Requests
When a customer submits a service request, Hustlefella may share relevant request information with one or more suitable service providers.
This may include:
first name;
contact details;
requested service;
preferred service area;
description of the work;
preferred contact method.
Submission of a request does not guarantee that providers will respond.
8. Directory Listings
Directory listings may contain information intended for public display.
This includes information voluntarily supplied by providers such as:
business name;
services;
descriptions;
logos;
photographs;
contact details;
service areas.
Public information may be indexed by search engines.
9. Claimed Listings
Where a user claims ownership of an existing listing, Hustlefella may collect supporting documentation.
These documents are:
stored securely;
used only to verify ownership;
accessible only to authorised personnel;
retained only for as long as reasonably necessary.
10. Verification
Verification information is used solely to confirm the identity or legitimacy of a provider or business.
Verification does not constitute a guarantee of future conduct or workmanship.
11. Reviews and User Content
Users may submit:
reviews;
ratings;
photographs;
listing content;
comments.
Content submitted to Hustlefella may become publicly visible.
Users remain responsible for the content they publish.
12. Cookies
Hustlefella uses cookies to:
remember user preferences;
maintain login sessions;
improve website functionality;
analyse website traffic;
improve user experience.
You may disable cookies through your browser settings, although certain Platform features may no longer function correctly.
Further information is available in our Cookie Policy.
13. Sharing Information
We may share personal information only where reasonably necessary.
Examples include:
service providers responding to customer requests;
website hosting providers;
email service providers;
analytics providers;
fraud prevention services;
legal authorities where required by law.
We do not sell personal information.
14. International Transfers
Some of our technology providers may store or process information outside South Africa.
Where this occurs, Hustlefella will take reasonable steps to ensure appropriate safeguards are in place.
15. Data Security
Hustlefella uses reasonable technical and organisational measures to protect personal information.
These include:
encrypted website connections (HTTPS);
secure hosting;
access controls;
regular software updates;
backups;
monitoring for suspicious activity.
While we take reasonable precautions, no online system can ever be completely secure.
16. Data Retention
Personal information is retained only for as long as reasonably necessary to:
operate the Platform;
comply with legal obligations;
resolve disputes;
prevent fraud;
enforce our agreements.
Where appropriate, information may be securely deleted or anonymised.
17. Your Rights
Depending on applicable law, you may have the right to:
access your personal information;
correct inaccurate information;
request deletion;
object to certain processing;
restrict processing;
withdraw consent where consent was relied upon;
request a copy of information held about you.
Requests may be sent to:
We may request proof of identity before fulfilling certain requests.
18. Marketing Communications
Where you have consented, Hustlefella may send:
newsletters;
service updates;
platform announcements;
promotional communications.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
19. Children’s Privacy
Hustlefella is not intended for children under the age required by applicable law to use the Platform independently.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.
20. Third-Party Websites
The Platform may contain links to external websites.
Hustlefella is not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites separately.
21. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective upon publication on the Platform.
The “Effective Date” at the top of this document indicates the most recent version.
22. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Hustlefella
Email:
grind@hustlefella.com
Website:
https://hustlefella.com
Location:
Margate, KwaZulu-Natal, South Africa
POPIA Compliance
Hustlefella is committed to processing personal information in accordance with the Protection of Personal Information Act (POPIA) and, where applicable, other relevant privacy laws.
We are committed to:
accountability;
lawful processing;
transparency;
information quality;
security safeguards;
protecting the rights of data subjects.
Where required by law, users may lodge complaints with the relevant regulatory authority.
Boots Over Suits
At Hustlefella, trust is earned.
We believe people should feel confident sharing their information with a platform that values integrity, transparency, and respect.
Protecting your privacy is part of that commitment.
Boots Over Suits. Always.
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